Dear Customers, Friends and Collaborators,
In light of the current uncertainty surrounding the outbreak of COVID-19, we want to reassure you that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines. Our priority is the safety of our customers, employees and partners.
In this complicated and ever-changing moment, we are working to ensure everyone across our community and beyond remains safe and healthy.
To that effect, we have equipped our boutiques with additional cleaning and sanitizing supplies, and our teams are following the prescribed safety protocols of regular handwashing, sanitization of all surfaces and minimizing physical contact.
Our HQ staff have been instructed to work from home where effective and all of our instore employees have been advised to stay home and seek medical attention if they experience any of the known virus symptoms. We are in ongoing communication with them to ensure they have appropriate, continual support throughout this period.
Our boutiques in New York, Paris, Milan and Fidenza are now shut and we have also taken measures to reduce the number of employees and customers travelling to the rest of our boutiques during peak times.
Please consult this link to view our reduced trading hours: https://www.viviennewestwood.com/en/store-locator
For customers who still wish to shop at our stores, we are now offering complimentary mail orders from our retail stores as well as free worldwide shipping online at www.viviennewestwood.com
We are closely monitoring the situation and will continue to do our utmost to serve our customers with the highest standards possible throughout this period.
Should you have any questions or need assistance,
please contact Vivienne Westwood customer care at firstname.lastname@example.org